Shipping policy

Shipping Policy

We want your order to reach you smoothly and on time. This policy outlines how we handle processing, shipping, and delivery, so you know what to expect from the moment you place your order.

Handling Time
After you place an order, we begin working on it promptly. In most cases, orders are packed and passed to the shipping carrier within 1–2 business days. We do not dispatch orders on weekends or public holidays.

During particularly busy times—such as promotional events or holiday seasons—handling may take a bit longer than usual. If your order is affected by a notable delay, we will get in touch with you by email. Orders submitted after 5:00 PM local time will be considered as placed on the next business day.

Shipping Methods & Estimated Delivery
The cost of shipping depends on your location and the method you select, and the final amount is displayed at checkout.

Standard Shipping: 3–5 business days

Express Shipping: 1–2 business days

International Shipping: 7–21 business days

Please note that these timeframes are estimates rather than guarantees. From time to time, deliveries may take longer because of carrier issues, weather, or other circumstances beyond our control.

Tracking Your Order
When your order is dispatched, we will email you a confirmation that includes your tracking number(s). Tracking details typically become active within 24–48 hours.

If you have not received tracking information within 3 business days of your purchase, please reach out to us and we will assist you.

Deliveries Within the Country
We ship to all domestic addresses. At present, we are unable to deliver to P.O. boxes. If you have a P.O. box, please provide a physical street address at checkout.

Deliveries Outside the Country
We currently ship to a range of countries and regions. Please be aware that international orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the recipient's responsibility and are not included in your order total or shipping cost. We have no control over these fees and cannot predict how much they will be.

Since customs policies differ from country to country, we recommend contacting your local customs office for further details.

Lost, Damaged, or Stolen Items
We are not responsible for products that are damaged or lost during shipping. If your order arrives damaged, please contact the shipping carrier to file a claim. We suggest keeping all packaging materials and damaged goods until the claim is resolved.

If your tracking information shows the package as delivered but you have not received it, please contact the carrier directly to open an investigation.

Returns, Changes & Cancellations
For information about returns, exchanges, and cancellations, please see our Return Policy.

If you need to change or cancel your order, please contact us within 24 hours of placing it. Once an order has been shipped, we are unable to modify or cancel it.

Delays Beyond Our Control
Delivery times are estimates and are not guaranteed. Orders may be delayed by events outside our control, including but not limited to severe weather, natural disasters, carrier disruptions, or peak holiday periods.

Contact Us
If you have any questions about this Shipping Policy, please contact us using the contact information provided on our website.